Transactional SMS service

Experience seamless and reliable communication like never before with our cutting-edge transactional SMS service. Take the first step towards enhanced customer engagement and increased operational efficiency.

Whether you need to send time-sensitive notifications, OTP messages, confirmations, or alerts, our platform offers the perfect solution to engage with your audience instantly.

Establishing an interactive communication mode like Transactional messaging is reasonably affordable, faster, and efficient and paves a path to nurturing formal customer relationships and delightful experiences that elevate your brand.

Applications of Transactional SMS Service

User Verification Via OTP

Cart Abandoment

Transaction receipts

Order & Shipping Updates

Ticket Bookings

Surveys for feedback

Medical appointment& reminders

Campus information to parents

Seasonal Wishes

Payment due reminders

Important Note

  • Corresponding to the TRAI regulation (TCCPR 2018), Transactional SMS is also called Service Implicit, or Service Inferred messaging in the DLT portal.
  • Transactional SMS must not be used for advertising your products, even to your customers. For that, you can signup for our SMS marketing service.

Example – Transactional SMS Messages

Actual SMS DLT Content Template – Service Implicit
0944 is your CREDDO verification OTP. The code will be valid for 10 minutes. Do not share this with anyone.{#var#} is your CREDDO verification OTP. The code will be valid for 10 minutes. Do not share this with anyone.
Hello Madhu, Your order no 14467923409 is out for delivery and shall reach you in two days. Thanks – Amazon India.Your order no {#var#} is out for delivery and shall reach you in two days. Thanks – Amazon India.
Dear Prakash Ji, the next parent-teacher meeting is scheduled for 21 May 2023 at 11 A.M. Do not miss it!Dear Parent Prakash Ji, the next parent-teacher meeting is scheduled for {#var#}. Do not miss it!

Note: As per DLT norm, {#var#} is a dynamic variable format with a character limit of 30. You can use two variables only in each SMS content template, and they should be non-consecutive.

Features – Transactional SMS service

Business sender ID

Customers see the company’s name as the sender ID when they receive your texts, which builds trust. It may be six-alphabetic representing your brand.

Scalable API

Customize SMS API to meet your specific needs. Seamless integration with tools. Access our sample code for the Java, PHP, and .Net platforms.
Download API Documentation

24/7 operational

Never let your customers miss out on vital information. By incorporating SMS API into your application, you can always keep them served with requests.

SMS reporting

Accessing logs of up to two months allows you to measure the performance of your campaigns. You may also export them to a spreadsheet for further examination.

Personalization

Personalize SMS if you want subscribers to drive engagement and results. Even small details, such as addressing someone by name, can significantly impact.

DND allowed

Send SMS to any number, even DND, without limitations. However, ensure compliance with TRAI regulations by obtaining your customer’s digital consent.

Frequently Asked Questions – Transactional SMS Service

As the name implies, Transactional SMS is a text message used to communicate important and time-sensitive information to customers. These messages are usually sent to provide transaction updates, such as order confirmations, shipping notifications, or password reset alerts.

Pricing per SMS varies on the plan you choose – the higher the plan, the lower the cost of each text message. It typically ranges between 13 – 40 Paisa per SMS.

Transactional SMS is usually sent automatically through an SMS gateway and API, which can integrate with various platforms and databases to ensure accurate and timely message delivery.

We will assist you with the sample coding to get started. If you still need assistance, please email us at support@digimiles.in, and we shall help you.

1 – It is an efficient way to communicate with customers. You can send critical information quickly and easily without making a phone call or writing an email.

2 – The SMS can be customized to include the customer’s name or other personal information, which makes them feel more valued as a customer.

3 – The messages can be sent out automatically after certain events occur (such as purchase orders). This saves time and money for brands, eliminating the need for manual customer communication.

There’s none. You can send it 24/7.

Service Implicit (also known as Transactional SMS) is one of the SMS classifications according to the TCCPR 2018 DLT regulation. Brands use this messaging to send pure transactional messages that are non-promotional to their customers.

You must use {#var} in your DLT SMS content template, get it registered, and configure the same in your SMS API. You can use multiple variables in each SMS. However, the character limit for each variable is 30.

Login to your DLT portal, enter Service Implicit Template and register your SMS templates there.

You will find the SMS balance top right corner of your dashboard. Additionally, our team will inform you via email to recharge when the credits are about to expire.

YES, we do.

We won’t encourage refunds. So please ensure to learn entirely about our service or call us before you make a purchase decision.

Use cases – Transactional SMS service in industries

eCommerce

Shopping cart abandonment, order confirmation, and status, post-purchase reviews, new product launches, back-in-stock alerts, and offer notifications.

Health Institutions

Appointment confirmation, medication reminders, diet tips, healthy living tips, timely checkup reminders, and internal staff communications.

Education

Exam reports, fee requests, parent-teacher meeting notices, attendance reports, staff Internal communication, and special event invites.

Top Industries That Benefit From Service Implicit SMS

Automobile

Payment due, missed payment reminders, payment receipt, support call/ticket log confirmation, insurance renewal, etc.

Real estate

Auto response to the signups, property visit details, field agent info, lead follow-ups, listing price changes, and success story texts.

Travel

Ticket confirmation, timely notifications regarding flights and buses, location-based weather updates, and travel itinerary.

Finance

Upcoming payment due, missed payment reminders, payment receipt, support call/ticket log confirmation, insurance renewal, etc.

Banking

Account statements, loan status, payment reminders, payment receipts, O.T.Ps, account cash flow reporting, and credit card dues and receipts.

Event management

Communicate vital logistical info, event ticket purchase confirmations, event reminders, staff briefings, personalized workshop reminders, feedback, etc.

Government

Connect with staff and constituents, emergency alerts, public health and safety tips, surveys, public awareness, elections alerts, etc.

Retail

Purchase receipts, product shipping updates, membership renewal reminders, collecting feedback, back-in-stock notifications, etc.

Non-Profits

Fundraising, team communications, volunteering timely updates, expressing gratitude to donors, ticketing, sponsor event details, etc.

Fitness

Book appointments with gym trainers, hair and skin specialists, personalized diet texts, membership renewals, Refer a friend and win, etc.

Recruitment

Interview scheduling details, new job openings, candidature shortlisting updates, Interview tips, reaching out to potential candidates, etc.

Entertainment

Announcing concerts, Table reservations, DJ performance alerts, movie tickets, running polls and contests, and O.T.T promotion, etc.

Onboarding Process – transactional SMS service

We strictly adhere to TRAI & mobile operators’ compliance to serve you better. So we ask you to follow the standard procedure.

1. Complete the DLT registration. TRAI mandated all enterprises to register their SMS templates and sender ID via the DLT portal.

2. Download our SMS agreement, which needs to be duly stamped and signed on your company letterhead by the authorized person from your organization and shared with us.

3. Choose a Service Implicit SMS plan from below that fits your needs, and we shall have you onboarded soon.

Transactional and oTP SMS service – Pricing

5,000 SMS

Rs. 1,375 + 18% GST

Validity – Lifetime
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10,000 SMS

Rs. 2,750 + 18% GST

Validity – Lifetime
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25,000 SMS

Rs. 6,000 + 18% GST

Validity – Lifetime
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50,000 SMS

Rs. 10500 + 18% GST

Validity – Lifetime
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100,000 SMS

Rs. 20500 + 18% GST

Validity – Lifetime
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200,000 SMS

Rs. 39000 + 18% GST

Validity – Lifetime
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Important Update on G.S.T:

To avail of the GST Input credit, you’ll need to provide your Valid/active GSTID to our email (info@digimiles.in) and on the online payment page. Please verify your GSTIN status from the GST portal before updating us.

Please note if your GSTID status is shown as Invalid/Suspended/deleted, all your transactions will be reported to us as B2C transactions, and you will not be able to claim the GST Input credit concerning the transactions carried.